These Terms and Conditions of Sale define the procedures for ordering, payment, delivery, returns, and complaints regarding goods offered on our website.

The supplier (Seller) is PR TERITORIJA. The Buyer is a visitor to teri.rs who selects at least one product, adds it to the shopping cart, and completes the purchase.

The owner of the website is PR TERITORIJA

Business ID: 67666615
Tax ID (VAT): 114550234
Business activity code: 1419

Contact email: terineseseri@gmail.com

All payments will be processed in the local currency of the Republic of Serbia — Serbian dinar (RSD).

ORDERING

Products are ordered through the online store available on our website.

Please note that product dimensions may vary by a few centimeters, as all TERI products are handmade.

PAYMENT

The Buyer is responsible for paying the price of the ordered products together with any applicable delivery costs.

All product prices are clearly displayed on the website. Shipping costs may vary depending on the total value of the order and the delivery address.

All orders placed outside Serbia must be paid in advance by card through our website.

The Buyer may complete the purchase using a payment card during online checkout. When entering payment card details, all confidential information is transmitted securely using SSL encryption and PKI systems, in accordance with the highest security standards.

The payment process is carried out through a secure payment processor (such as Corvus Pay or another authorized payment integrator). At no point does the Seller have access to or store the Buyer's payment card information.

DELIVERY

For orders within Serbia, products are delivered according to the delivery option selected during checkout.

There are currently two delivery options available via DHL Express:

• Shipping fee: 3,600 RSD
• Free shipping on orders over 36,000 RSD. 

The estimated delivery time may be longer if the ordered products are not currently available or if the order confirmation is received during weekends or public holidays.

Delivery is considered completed once the parcel has been handed over to the recipient at the address provided when placing the order.

Immediately upon receiving a TERI shipment, the Buyer should carefully check:

• whether the packaging has been damaged;
• whether the shipment number on the package corresponds to the number stated in the accompanying documentation.

The Buyer should immediately notify the courier if there is any visible damage to the packaging or product.

In the event of a damaged shipment, the Buyer must contact the Seller and provide all relevant details. In the case of a defective or damaged product, the customer is entitled to request a refund after sending photographs clearly showing the damage to the Seller's email address.

RETURNS & REFUNDS

If, for any reason, you are not satisfied with your TERI order, you may return it within 14 days of receiving it.

Products being returned must be in their original condition, without any signs of use, wear, washing, or other damage. They must also be returned in their original packaging with all labels, tags, and declarations received with the order.

What is required to return an order?

To return your order, you will need:

• the invoice/delivery note received by email;
• a completed withdrawal/cancellation form;
• the product in its original packaging, properly addressed and returned to the Seller.

Can I exchange an ordered product?

Direct exchanges are not available. If you would like a different product, we recommend returning the original item. Once the return has been processed, the amount paid will be refunded, after which you may place a new order for the product of your choice.

CUSTOMER PRIVACY PROTECTION

We are committed to protecting the privacy of all our customers.

We collect only the basic personal information necessary to process orders, conduct our business, communicate with customers, and provide a high-quality service in accordance with good business practices.

Customers are given appropriate choices regarding the use of their information, including the option to unsubscribe from mailing lists used for marketing purposes.

All customer and user information is strictly protected and is accessible only to employees who require such information in order to perform their duties.